Terms of Service

1. Acceptance of Terms

By accessing and using SwiftWare's services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services

SwiftWare provides instant text responses to missed calls and web inquiries, follow-up messaging, and past-customer reactivation campaigns for service businesses. The scope, pricing, and service arrangements are set out in your service agreement. The week-one past-customer campaign is included free with setup.

Demo appointments are booked through Google Calendar. Booking a demo does not start a paid service or give consent to marketing texts. The website does not send text messages.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information as requested.
• Respond to communications in a timely manner.
• Make payments according to agreed terms.
• Provide necessary access to systems, accounts, or materials.
• Have the permissions required to share customer information and contact people on supplied lists.
• Review and approve messages before they are sent, and honour opt-out requests.

4. Intellectual Property

Upon full payment, clients receive ownership of custom deliverables created specifically for their engagement, as described in their service agreement. SwiftWare retains ownership of pre-existing tools, frameworks, and methodologies used in the delivery of services.

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes business strategies, technical specifications, customer information, and other sensitive information.

6. Payment Terms and Guarantee

Payment terms will be specified in individual service agreements. Late payments may result in delays or suspension of services. Fees are non-refundable unless otherwise specified in writing or covered by the following guarantee:

If we don't catch at least 5 leads you would have missed in your first 30 days, you don't pay for the first month.

We do not guarantee a particular number of bookings, jobs, patients, cases, or revenue.

7. Limitation of Liability

To the extent permitted by applicable law, SwiftWare shall not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid for the specific service in question. Nothing in these terms limits rights that cannot legally be excluded.

8. Termination

Either party may terminate services with written notice as specified in the service agreement. Upon termination, the client is responsible for payment for services provided up to the termination date, subject to the guarantee above.

9. Changes to Terms

We reserve the right to modify these terms. Changes will be effective upon posting to our website, subject to applicable law and existing service agreements. Continued use of our services constitutes acceptance of the modified terms.

10. Contact Us

If you have any questions about these Terms of Service, please contact support@swiftware.ca.

SwiftWare
Richmond BC, Canada